Terms of service
Last Updated: October 30, 2026
This website is operated by TVD Global Limited, trading as MCSARA (“MCSARA,” “we,” “us,” or “our”). Throughout the Site, the terms “we,” “us,” and “our” refer to MCSARA.
By visiting mcsara.com, making a purchase, or using any part of our website or services (the “Service”), you agree to these Terms of Service (“Terms”) and any policies referenced on the Site.
Please read these Terms carefully before using our Site. If you do not agree with them, you should not access or use the Service.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
1. Online Store Terms
By using this Site, you confirm that you are at least the legal age of majority in your place of residence or have permission from a parent or legal guardian where required.
You may not use our Site, products, or services for unlawful or unauthorized purposes or transmit viruses, malware, or other harmful code.
All content on the Site, including text, images, graphics, logos, product photography, designs, and other materials, belongs to MCSARA or its licensors and may not be copied, reproduced, distributed, or commercially used without permission.
2. General Conditions
We reserve the right to refuse or limit Service where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.
You may not reproduce, resell, exploit, or commercially use any part of the Site or Service without our prior written permission.
We may update, suspend, or discontinue any part of the Site or Service at any time.
3. Products and Product Information
We make reasonable efforts to display product descriptions, colors, images, lengths, textures, and other details accurately. However, colors and appearance may vary depending on your screen, lighting, natural hair, installation, and other factors.
Product availability, descriptions, prices, promotions, and specifications may change without notice. We may limit quantities, discontinue products, or restrict sales where necessary.
Human hair is a natural product, so minor variations between individual products may occur.
4. Hair Care and Product Responsibility
The appearance and lifespan of hair extensions depend on installation, maintenance, styling, product use, and individual wear.
Professional installation is recommended for semi-permanent extensions. Improper installation, excessive heat, chemical processing, poor maintenance, or unsuitable products may cause tangling, shedding, dryness, fading, or other damage.
We are not responsible for damage resulting from improper installation, use, alteration, or care after purchase.
Please follow our Hair Care & Use Guide for recommended maintenance.
5. Orders, Billing and Fraud Prevention
You agree to provide accurate and complete billing, shipping, payment, and contact information when placing an order.
We reserve the right to refuse, limit, hold, or cancel an order where we identify suspected fraud, unauthorized activity, payment issues, pricing errors, or other unusual activity.
If an order is changed or cancelled, we may contact you using the information provided at checkout.
6. Pricing and Payments
Prices and promotions may change without notice.
You are responsible for reviewing your order total before completing payment, including any applicable shipping fees, taxes, duties, or other charges.
If a pricing or product information error occurs, we reserve the right to correct the error and, where necessary, cancel or adjust the affected order.
7. Shipping, Returns and Refunds
Shipping, delivery, cancellation, return, exchange, and refund requests are governed by our separate Shipping Policy and Return & Refund Policy.
Please review these policies before placing an order.
8. Third-Party Services and Links
Our Site may include tools, payment services, apps, content, or links provided by third parties.
We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, products, or services.
Your use of third-party services is subject to the terms and policies of those providers.
9. User Content and Feedback
If you submit reviews, comments, suggestions, photos, ideas, or other content to MCSARA, you confirm that you have the right to share that content.
You must not submit unlawful, misleading, abusive, infringing, obscene, or malicious content.
We may remove content that violates these Terms or applicable law.
10. Personal Information
Your submission and use of personal information through the Site are governed by our Privacy Policy.
11. Prohibited Uses
You may not use the Site or Service to:
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Violate applicable laws or regulations;
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Infringe intellectual property or privacy rights;
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Submit false or misleading information;
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Upload malicious software or harmful code;
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Collect personal information about others without authorization;
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Spam, scrape, crawl, phish, or interfere with the Site;
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Circumvent security features; or
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Engage in fraudulent or abusive activity.
We may restrict or terminate access for violations of these Terms.
12. Disclaimer and Limitation of Liability
The Site and Service are provided on an “as available” basis to the fullest extent permitted by law.
We do not guarantee that the Site will always operate without interruption, errors, or technical issues.
To the maximum extent permitted by applicable law, MCSARA and TVD Global Limited will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site, Service, or products.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
13. Indemnification
You agree to indemnify and hold harmless MCSARA, TVD Global Limited, and our affiliates, employees, service providers, and partners from claims resulting from your violation of these Terms, applicable law, or the rights of another party.
14. Governing Law
These Terms are governed by and interpreted in accordance with the applicable laws of Hong Kong SAR, without limiting any consumer rights that may apply under the laws of your place of residence.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on this page with an updated “Last Updated” date.
Your continued use of the Site after changes are posted means you accept the revised Terms.
16. Contact Information
Questions about these Terms of Service may be sent to:
MCSARA
TVD Global Limited
RM 2007, 20/F, 382 Lockhart Road
Wan Chai, Hong Kong SAR, China
Email: support@mcsara.com
Website: mcsara.com
