Shipping & Return Policy

This Shipping & Return Policy applies to retail purchases made from MCSARA through mcsara.com. We want you to clearly understand where your order ships from, how long delivery may take, and what to expect if you need to cancel, return, or exchange an order.

1. Order Processing & Shipping Origin

MCSARA processes orders daily, including weekends, except on major holidays.

The shipping origin of your order depends on product availability and order type.

U.S. In-Stock Orders

For customers in the United States, eligible in-stock hair extensions may be shipped from our U.S. warehouse in Sterling, Virginia.

International Stock Orders

If an item is not available at our U.S. warehouse but is available internationally, the order may be shipped from our international facility in Vietnam. Additional processing and transit time may apply.

Pre-Orders

Pre-order products require additional production or preparation time before shipment. The estimated timeframe will be shown on the relevant product page whenever applicable.

You will receive shipping and tracking information once your order has been dispatched.

Shipping Carriers

Depending on the destination and shipping route, MCSARA may use carriers such as UPS, DHL, or FedEx to deliver your order.

Shipping carriers are responsible for final transportation and delivery after the package has been handed over to them.

2. Estimated Shipping & Delivery Times

Estimated delivery times vary depending on product availability, shipping origin, destination, customs clearance, and carrier conditions.

United States

In-stock hair extensions shipped from our U.S. warehouse:
Estimated delivery: 2–5 business days

Pre-order hair extensions:
Estimated timeframe: 7–15 business days, depending on production requirements and delivery destination.

If an item needs to be shipped from Vietnam instead of our U.S. warehouse, customers will be informed when applicable and additional transit time may apply.

Other Countries

International orders are generally shipped from our international facility in Vietnam.

In-stock hair extensions:
Estimated delivery: 3–7 business days

Pre-order hair extensions:
Estimated timeframe: 7–15 business days, depending on production requirements, destination, customs clearance, and carrier conditions.

The following are general estimates for in-stock shipments:

These are estimated shipping times and are not guaranteed delivery dates.

Delivery may take longer because of weather conditions, remote delivery locations, customs clearance, carrier disruptions, public holidays, or other circumstances outside MCSARA's reasonable control.

Where longer processing or shipping times are expected, we will make reasonable efforts to inform customers before or after the order is placed.

Free Shipping

Free shipping is available on eligible orders of $100 or more, subject to the shipping destination and shipping options shown at checkout.

3. Tracking & Delivery

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Please allow up to 48 hours after dispatch for tracking information to become active. If you do not see the confirmation email, please check your spam, junk, or promotions folder.

Please note:

• Delivery procedures are determined by the shipping carrier.

• Signature requirements may vary depending on the carrier and service.

• Saturday delivery is not guaranteed.

• Carrier delays may occasionally occur.

• We recommend using a secure delivery address where someone can receive the package when necessary.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please make sure your address includes all necessary details, such as apartment, suite, unit, or house number.

Incorrect or incomplete addresses may cause delays, failed delivery, or the return of the package. Additional shipping charges resulting from an incorrect customer-provided address may be the customer's responsibility.

If we identify an address issue before shipment, our team may contact you to request corrected information.

5. International Shipping, Taxes & Customs

For international orders, customs duties, import taxes, VAT, brokerage charges, or other local fees may apply depending on the destination country. Unless otherwise stated at checkout.

• Product prices do not include import duties or local customs charges.

• These charges are determined by the destination country's authorities and are not controlled by MCSARA.

• Customers are responsible for applicable customs duties, import taxes, or local fees required for delivery.

• Customs clearance may extend the estimated delivery timeframe.

• MCSARA cannot guarantee the amount of duties or taxes that may be charged.

If a package is refused or remains unclaimed because required customs duties or import charges are not paid, it will be handled according to the applicable return and refund conditions stated below. Any shipping, return shipping, customs, handling, or other non-recoverable costs incurred may be deducted from the eligible refund.

6. Exchanges

Customers may request an exchange within 30 days of receiving the order, subject to the conditions below.

Exchange Conditions

To qualify for an exchange, the product must:

• Be unused

• Be uninstalled

• Be unwashed

• Be undamaged

• Be unaltered

• Remain in its original packaging with all applicable tags, labels, boxes, and accessories

Because human hair extensions are hygiene-sensitive products, products showing signs of wear, installation, washing, alteration, or use cannot be accepted.

How to Request an Exchange

Please contact MCSARA Customer Service before returning any product.

Once the request is approved, we will provide the appropriate return instructions and return address.

Do not send your return to the original sender address shown on the package unless specifically instructed by MCSARA.

Customers should use a trackable shipping service and provide us with the return tracking number. MCSARA cannot be responsible for return packages that are lost in transit without valid tracking information.

Once the returned product is received, it will be inspected before the exchange is approved.

7. Returns & Refunds

Customers may request a return or refund within 30 days of receiving their order; all requests will be reviewed within 24 hours, and once approved, the refund may take up to 30 days to be credited back to the original payment method.

Return Conditions

Returned products must:

• Be unused

• Be uninstalled

• Be unwashed

• Be undamaged

• Be unaltered

• Remain in their original packaging with applicable tags, labels, boxes, and accessories

Products that do not meet these requirements may not qualify for a return or refund.

Refund Amount

Refund eligibility and the refund amount depend on the status of the order when the cancellation or return request is submitted.

A. Orders Not Yet Processed

If your order has not yet entered processing or production, you are eligible for a 100% refund of the order value.

B. Pre-Orders Already in Production but Not Yet Shipped

If a pre-order has already entered production but has not yet been shipped, you are eligible for a refund of 70% of the order value.

The remaining 30% covers non-recoverable costs already incurred in preparing and producing the order, including material preparation and wastage, labor, production work, order handling, and costs associated with product specifications selected by the customer.

Pre-order products may be prepared according to selected specifications such as color, length, and extension type. Once production begins, materials and labor have already been committed and the resulting product may be more difficult to resell.

C. Pre-Orders Already Shipped or Refused Upon Delivery

If a pre-order has already been shipped, or the customer refuses or fails to accept delivery, the eligible refund will be calculated as:

70% of the order value, minus round-trip shipping costs.

The 30% deduction covers the production and cancellation-related costs explained above. Shipping costs are deducted separately.

The customer is responsible for costs incurred for both the original shipment and return shipment where applicable.

D. In-Stock Orders Already Shipped or Refused Upon Delivery

If an in-stock order has already been shipped, or the customer refuses or fails to accept delivery, the eligible refund will be calculated as:

70% of the order value, minus applicable outbound and return shipping costs and other non-recoverable delivery charges.

The remaining 30% covers order processing, handling, return inspection, repackaging, and restocking costs.

8. Return Shipping Responsibility

If a return or exchange is requested because of personal preference, an incorrect customer selection, or another reason not caused by an error by MCSARA, the customer is responsible for applicable return shipping costs.

If you arrange your own return shipment, please use a trackable shipping method and retain proof of shipment.

If the return is caused by an incorrect item sent by MCSARA or a confirmed product issue attributable to MCSARA, please contact Customer Service before returning the product so that we can provide the appropriate resolution and shipping instructions.

9. Order Cancellations

Cancellation eligibility depends on the order status.

• Orders that have not entered processing or production: eligible for a 100% refund.

• Pre-orders that have entered production but have not shipped: eligible for a 70% refund under Section 7.

• Orders that have already shipped: cannot be cancelled and will instead be handled according to the applicable return and refund conditions in Section 7.

Because orders may be processed quickly, please contact us as soon as possible if you wish to request a cancellation.

Submitting a cancellation request does not guarantee that the order can be stopped before processing, production, or shipment begins.

10. Return Address

Do not return a product without receiving return authorization and instructions from MCSARA.

For approved U.S. returns, the applicable return address may be:

MCSARA U.S. Warehouse
44880 Falcon Pl, Suite 115
Sterling, VA 20166
United States

The correct return destination may depend on your order and location. Please follow the return instructions provided by our Customer Service team.

11. Need Help?

If you have questions about shipping, delivery, returns, exchanges, or refunds, please contact our Customer Service team:

Email: support@mcsara.com

We will be happy to assist you.